Refund policy

You have 30 days from the day your order arrives to return it.

WHAT YOU CAN RETURN
Anything we sell, worn or unworn. Insoles are meant to be tried in
your own shoes — if they are not right, send them back. We ask that
returned items are reasonably clean and include everything that came
in the box.

HOW TO RETURN
1. Email help@steppx.com with your order number and which items you
   are returning.
2. We reply within 24 hours on business days with return instructions
   and the return address.
3. Post the items back to us. Keep your proof of postage.

RETURN POSTAGE
If the item is faulty, damaged, or we sent the wrong thing, we cover
return postage. If you changed your mind or ordered the wrong size,
return postage is yours to pay.

REFUNDS
Once your return reaches us we inspect it and issue your refund within
5 business days. Refunds go back to the original payment method. Your
bank may take a further 3–10 days to show it.

We refund the price paid for the returned items. Original shipping is
refunded only if the whole order is returned or the item was faulty.

EXCHANGES
We do not process direct exchanges. Return for a refund and place a
new order for the size or colour you want — it is faster.

DAMAGED OR WRONG ITEMS
Email us within 14 days of delivery with a photo. We will send a
replacement or refund you in full including postage, and in most cases
you will not need to return the item.

CANCELLING AN ORDER
Email us as soon as possible. If the order has not been dispatched we
cancel it and refund in full. Once shipped, treat it as a return.

YOUR STATUTORY RIGHTS
If you are in the UK or EU you have a legal right to cancel most online
orders within 14 days of delivery without giving a reason, and a
further 14 days to send the goods back. Our 30-day policy is longer
than that and does not replace or reduce those rights. Nothing here
affects your rights in relation to faulty goods.

QUESTIONS
Email help@steppx.com and a person replies within 24 hours on
business days.